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Shipping Policy

We now ship to most countries outside of the United States. There are a lot of restrictions which you can read about below in the “International Order Restrictions” section. 

Orders are processed in our system 24 hours a day, 7 days a week in the order which they are received. Most products will ship within 48 -72 hours after the order has been placed, Monday – Friday 8am-5pm EST.  Most backordered items have a 3-5 week lead time. Please email us for specific lead times on back-ordered products. Sheepdog Response will strive to have your items shipped as fast as possible.

To ensure that you get all of your items in a timely manner, items may be shipped separately. If for some reason one of your items is not in stock or back ordered, your shipment may be delayed.If your back ordered item is not shipped in a timely manner, you may choose to be granted a refund. Customer Service will contact you during processing to review all of the available options.  Please note that some items on back order may not be listed as such due to system update times. We apologize for any inconvenience. *Special order items will be listed as such on the product page.  **Special order items could have a lead time of 2-6 weeks, depending on the product.

International Order Restrictions: 

Prescription medical devices, kits and accessories
Medical devices not FDA-approved
Escape & Evasion gear
Dietary supplements
Any food, supplement, drug or cosmetic that has been issued a Consumer Safety Advisory Warning
Perishable products of any kind
Explosives, fireworks, gun powder, flares or matches
Gasoline, diesel or other fuels
Lighters containing fuel
Meals Ready to Eat (MRE)
Firearms, guns & accessories, including replicas
BB/pellet/airsoft/paintball guns, parts and projectiles
Ammunition, magazines & bayonets
Stun guns & tasers
Tear gas, mace & pepper spray
Gas masks & gas mask filters
Law enforcement striking weapons, including saps, batons & billy clubs
Handcuffs of any material, including plastic zip tie restraints & straitjackets
Body armor, helmets or personal protection articles with kevlar or ballistic ratings
Military/tactical/police shields
Government, police or military uniforms, IDs and Badges (real or replica)
Military training equipment
Military and/or dual-use flight helmets and flight jumpsuits
Military and law enforcement equipment
Thermal imaging, InfraRed or other night vision devices
Rifle scopes, laser pointing & aiming devices for firearms
Defense articles controlled under the US Munitions List as defined under the International Traffic in Arms Regulations