Shipping Policy

Sheepdog Response Shipping Terms

We only ship within the Continental United States. We do not currently ship outside of the United States. Orders are processed in our system 24 hours a day, 7 days a week in the order which they are received. Most products will ship within 24 -72 hours after the order has been placed, Monday – Friday 8am-5pm EST. Most Wise Food Storage items will take 7-10 days to ship based on the time of year and volume of sales. Most backordered items have a 2-4 week lead time. Please email us for specific lead times on back-ordered products. Sheepdog Response will strive to have your items shipped as fast as possible.

To ensure that you get all of your items in a timely manner, items may be shipped separately. If for some reason one of your items is not in stock or back ordered, your shipment may be delayed.If your back ordered item is not shipped in a timely manner, you may choose to be granted a refund. Customer Service will contact you during processing to review all of the available options.  Please note that some items on back order may not be listed as such due to system update times. We apologize for any inconvenience. *Special order items will be listed as such on the product page.  **Special order items could have a lead time of 2-6 weeks, depending on the product.

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