Return Policy

SHEEPDOG RESPONSE RETURN POLICY

Item Return Policy

Sheepdog Response has a return policy of 30 days after you receive your order.  All returned products must be in their original and unused condition and must be in their original packaging. Perishable products and apparel are not eligible for refunds, returns or exchanges. We also do not accept returns for the following items: Clothing of any sort, Boots, Gloves, Batteries, Headwear, Body Armor, First Aid or trauma treatment products (including tourniquets), Fully Loaded Tactical Stockings, or any special order items.

There will be a 20% restocking fee for items returned with no defect, which will be deducted from your refund.  Please include the original packing slip with all returns for proof of purchase. We do not refund shipping charges, and shipping costs for all returns are the customer’s responsibility if there is no manufacturers defect. If your merchandise is found to have a legitimate manufacturers defect, your shipping costs will be refunded (Lowest rate ground shipping only), or applied towards your exchange, and there will be no re-stocking fee.

We do not accept returns for any products 30 days after you receive your order.

If you would like assistance in returning an item, please contact our sales department via email at [email protected] We will be happy to walk you through the return process. We do not hire sales reps who don’t care about you. We handle all of our own phone calls and emails. Please call us to discuss any issues you might have!

Clearance items are not eligible for return. Sale items that are returned will only be returned for the original sale price that you paid, plus the standard 20% restocking fee, if a restocking fee applies to your return.

ONLINE COURSES RETURN POLICY

Due to the nature of these products we do not offer returns on any online digital product.

EVENT RETURN POLICY

No refunds are available if you cancel within 30 days of your scheduled class date. Your tuition can be applied to a future class if you need to postpone, unless it is within 7 days of an event, then there are no refunds or postponements. 
 

A 75% refund of tuition is available if you cancel between 30-60 days prior to your scheduled class date. If you cancel with more than 60 days before the start of your scheduled class date, you will be eligible for a full refund.